Manage
Tools to oversee products, customers, and orders. Includes product details, shopper communications, return experience, and order management essentials.
Product
Manage product-specific details, including sizing charts and other key information needed for shopper clarity and satisfaction.
Customer
Manage shopper communications and support experiences, including email notifications and the returns portal process.
Order Management
Handle all aspects of order processing—search, modify, cancel items, manage backorders, add internal notes, and resend confirmations.
- Canceling Individual ItemsHow to cancel an item(s) without canceling the entire order
- Refund Policy: Orders Exceeding 180 DaysThis article outlines our refund policy for orders that are older than 180 days.
- How to Search for Orders on the PlatformNeed to find a specific order?
- Adding Internal Notes to OrdersThis feature allows your team to document key information without it being visible to shoppers.
- Cancel an OrderHow to cancel an unfulfilled order on the GiddyUp Platform, and what to do if the order has already been fulfilled.
- How to Complete an Order ModificationEasily switch item variants on an order before fulfillment.
- Replacement OrderEasily resend items to shoppers—no refunds, no extra charges.
- Sample OrdersA Faster, Zero-Cost Way to Get Your Products Into the Right Hands
- How to Enable Sample OrdersSample Orders is now available to turn on yourself, no request to your GiddyUp account team required. Here's what it is, who can flip it on, and how to do…
Payment
Manage your brand’s payment methods, including how to update billing details through Stripe.
- Updating Your Payment Method on StripeWe’ve introduced a new feature that allows you to update your payment method on Stripe directly through your account dashboard.
- Preventing Failed Payments from PayPal eChecksIf you're using PayPal to accept payments, there's a small but important setting that can help protect you from order payment failures.
Billing & Payouts
"How GiddyUp collects fees, processes payouts, and handles refunds and adjustments - including payment gateway setup and billing schedules."
- Billing & Payouts OverviewA guide to how GiddyUp collects fees, processes payouts, and handles refunds and adjustments — with links to detailed articles for each topic.
- When do I get my payout?Learn when your Stripe payouts are sent, how long they take to arrive, and where to find more details on reporting and payment settings.
- Split Pay: Automatic Fee CollectionGiddyUp fees are automatically collected from transaction proceeds to reduce manual invoicing and simplify cash flow management.
- Stripe PayoutsView and export Stripe Payouts from the Accounting tab. See scheduled payouts, history, and get step-by-step export instructions.
- Transaction Fee ScheduleOverview of fees applied to transactions on the platform.
- Payment Authorization FormWhat the GiddyUp Payment Authorization Form is, where to find it, and what information you need to complete it.
- Payment GatewaysOverview of the two required payment gateways on the GiddyUp Platform — Stripe and PayPal — with links to setup guides and fee information.