Manage
Tools to oversee products, customers, and orders. Includes product details, shopper communications, return experience, and order management essentials.
19 articles
Product
Manage product-specific details, including sizing charts and other key information needed for shopper clarity and satisfaction.
Shoe Size ChartFind the right fit with our standardized shoe size guide
Customer
Manage shopper communications and support experiences, including email notifications and the returns portal process.
Understanding Platform Automated EmailsWhat automated emails are sent out by the platform?
Resend Email ConfirmationThe ability to resend email confirmations to your customers.
Order Management
Handle all aspects of order processing—search, modify, cancel items, manage backorders, add internal notes, and resend confirmations.
Canceling Individual ItemsHow to cancel an item(s) without canceling the entire order
Refund Policy: Orders Exceeding 180 DaysThis article outlines our refund policy for orders that are older than 180 days.
How to Search for Orders on the PlatformNeed to find a specific order?
Adding Internal Notes to OrdersThis feature allows your team to document key information without it being visible to shoppers.
Cancel an OrderCancel orders for transaction management
Modify OrdersModifying Orders: Updating Customer Information
Replacement OrderEasily resend items to shoppers—no refunds, no extra charges.
Payment
Manage your brand’s payment methods, including how to update billing details through Stripe.
Updating Your Payment Method on StripeWe’ve introduced a new feature that allows you to update your payment method on Stripe directly through your account dashboard.
Preventing Failed Payments from PayPal eChecksIf you're using PayPal to accept payments, there's a small but important setting that can help protect you from order payment failures.
Stripe PayoutsView and export Stripe Payouts from the Accounting tab. See scheduled payouts, history, and get step-by-step export instructions.