GiddyUp uses a system called Split Pay to automatically collect platform fees from each transaction — no manual invoicing in most cases. Fees are deducted directly from transaction proceeds at the time of sale. If a transaction doesn't cover the full fee, GiddyUp collects the remaining balance from your connected Stripe account. In cases where automatic collection isn't possible, an invoice will be issued.

👉 Split Pay: Automatic Fee Collection — how fees are collected and what each report column means.

All transactions are subject to a 2.9% platform fee (on the total amount less sales tax), plus standard payment processing fees that vary by provider and currency. Additional fees may apply for international transactions, premium cards, Buy Now Pay Later, disputes, and certain integrations like Shopify.

👉 Transaction Fee Schedule — full breakdown of all fees by payment type and currency.

Brands receive Stripe payouts weekly on Wednesdays. No action is required — your payout schedule is set automatically. Allow a few days for the payment to appear in your account. If your payout hasn't arrived after five business days, contact support@giddyup.io or reach out via the platform.

👉 When do I get my payout? — payout schedule and what to do if payment is delayed.
👉 Stripe Payouts — how to view and export your payout history from the Accounting tab.

Refunds and adjustments appear as line items in your payout summary. A refund reflects a returned order; an adjustment reflects a correction or fee true-up. Both reduce your net payout for the period in which they're processed.

👉 Understanding Refunds & Adjustments in Your Payout — plain-language breakdown with examples.

GiddyUp requires two connected payment gateways: Stripe and PayPal. Stripe is used for payouts to your bank account; PayPal is used to process certain shopper transactions. Both must be connected before your offer can go live.

👉 Payment Gateways — overview of both gateways with links to setup guides.
👉 Payment Authorization Form — what it is, where to find it, and what you need to complete it.

In September 2025, GiddyUp rolled out an updated billing model designed to reduce manual invoicing and simplify cash flow management for brands.

👉 Simpler Payouts, Less Paperwork — what changed and what it means for your account.

Still have questions? Contact support@giddyup.io or reach out to your Account Manager.