Overview
Our refund policy is governed by both our legal agreement and payment provider limitations.
Buyers have up to 180 days from the purchase date to report issues such as non-receipt or product concerns. Within this window, refunds can be processed directly through the platform.
Policy Details
180-Day Refund Window
Refund requests must be submitted within 180 days of the order date
After 180 days, refunds can no longer be processed through the platform
Payment Provider Limitations
Refund windows are also subject to restrictions set by individual payment providers:
Affirm: 120 days
Afterpay: 120 days
Cash App: 90 days
These provider limits may override the standard 180-day window depending on the payment method used.
Orders Beyond 180 Days
Once an order exceeds 180 days, it becomes:
Ineligible for refund through the platform
Unsupported by standard payment processing workflows
Alternate Refund Options
If a refund is required after 180 days:
Refunds may need to be issued directly through PayPal
This applies even if the original transaction was processed via Stripe
Payment Method-Specific Limitations
Cash App Pay
Cash App Pay has stricter refund limitations:
90-Day Refund Window
Supports full or partial refunds only within 90 days of purchase
After 90 days, refunds are not supported by Cash App Pay
Key Takeaways
Standard refund window: 180 days
Payment provider limits may be shorter:
Affirm: 120 days
Afterpay: 120 days
Cash App: 90 days
Platform refunds are not possible after 180 days
PayPal may be used as an alternative method beyond 180 days