Order Management
Handle all aspects of order processing—search, modify, cancel items, manage backorders, add internal notes, and resend confirmations.
15 articles
- Canceling Individual ItemsHow to cancel an item(s) without canceling the entire order
- Refund Policy: Orders Exceeding 180 DaysThis article outlines our refund policy for orders that are older than 180 days.
- How to Search for Orders on the PlatformNeed to find a specific order?
- Adding Internal Notes to OrdersThis feature allows your team to document key information without it being visible to shoppers.
- Cancel an OrderHow to cancel an unfulfilled order on the GiddyUp Platform, and what to do if the order has already been fulfilled.
- How to Complete an Order ModificationEasily switch item variants on an order before fulfillment.
- Replacement OrderEasily resend items to shoppers—no refunds, no extra charges.
- Sample OrdersA Faster, Zero-Cost Way to Get Your Products Into the Right Hands
- How to Enable Sample OrdersSample Orders is now available to turn on yourself, no request to your GiddyUp account team required. Here's what it is, who can flip it on, and how to do…
Returns & Refunds
Manage shopper returns and issue refunds with ease using the returns portal and platform tools.
Manual Fulfillment
Set up and manage order fulfillment manually when not using a third-party provider, ensuring flexibility and control over shipments.