Order Management
Handle all aspects of order processing—search, modify, cancel items, manage backorders, add internal notes, and resend confirmations.
13 articles
Canceling Individual ItemsHow to cancel an item(s) without canceling the entire order
Refund Policy: Orders Exceeding 180 DaysThis article outlines our refund policy for orders that are older than 180 days.
How to Search for Orders on the PlatformNeed to find a specific order?
Adding Internal Notes to OrdersThis feature allows your team to document key information without it being visible to shoppers.
Cancel an OrderCancel orders for transaction management
Modify OrdersModifying Orders: Updating Customer Information
Replacement OrderEasily resend items to shoppers—no refunds, no extra charges.
Returns & Refunds
Manage shopper returns and issue refunds with ease using the returns portal and platform tools.
Managing Return Email NotificationsHow to Manage Return Email Notifications
Return Policy GuidelinesReturn policy best-practices to improve customer experience
Returns PortalManaging Returns with the Returns Portal
Manual Fulfillment
Set up and manage order fulfillment manually when not using a third-party provider, ensuring flexibility and control over shipments.
Manual Fulfillment Overview
Bulk Fulfill Orders by Uploading FilesUse a File to Fulfill Multiple Orders at Once
Manually Fulfill a Single OrderUpdate Shipping Status of a Single Order