We know there are times when you may need to manually update shipping details for a specific order (or multiple), whether you're using a third-party logistics provider (3PL) we don't yet support, or you've fulfilled the order outside of the GiddyUp Platform.
To accommodate this, we created the Manual Fulfillment tool that allows you to mark an order as fulfilled within the Platform after it's already been processed and shipped elsewhere.
Below is a step-by-step overview of the manual fulfillment workflow, along with links to detailed guides for each option.
📝 Overview of Manual Fulfillment Workflow
Manually Fulfill a Single Order
Note: Available on all Orders, no additional setup is required
Navigate to an order and select "Manually Fulfill"
Enter carrier and tracking information
Mark the order as shipped
👉 Manually Fulfill a Single Order
Set Up Manual Fulfillment as a 3PL Replacement
Connect the Manual Fulfillment provider in your settings
Assign the provider to a warehouse
Optional: Enable daily email reminders for unfulfilled orders
👉 Set Up Manual Fulfillment as a 3PL Replacement
Bulk Fulfill Orders by Uploading Files (Recommended)
Export open orders to a .csv file
Fill out carrier and tracking details
Re-upload the file via “Bulk Import Shipments”
👉 Bulk Fulfill Orders by Uploading Files
Bulk Fulfill Orders by Selection
Select multiple unfulfilled orders
Click “Mark as Shipped” to fulfill them all at once
Note: Tracking information will not be sent since it is not provided
👉 Bulk Fulfill Orders by Selection
Supported Shipping Carriers
Reference the predefined carrier list when adding tracking details.
👉 Supported Shipping Carriers
💡 Notes & Best Practices
GiddyUp only sends shipment emails on your behalf if the Carrier + Tracking Number is provided
If a tracking number is not provided, it may result in PayPal holding funds, as they always recommend providing tracking information on each Order