Requirements
You must be a Brand Admin or Brand Customer Support user
At least one warehouse (manual or traditional) must be configured
Step 1: Export the Orders
Go to Orders → Open Orders
Click the Actions dropdown and select “Export Open Orders”
Choose a date range to download a template of all unfulfilled orders
Click “Export”
Step 2: Fill Out the Template
Add Carrier information
This is optional
Check our predefined accepted Carriers list
Add Tracking Number information
This is optional
Step 3: Import the File
Return to Orders → Open Orders
Click the Actions dropdown and select “Bulk Import Shipments”
Upload the completed file
Notes
There are 3 different options for manually updating fulfillment on an order:
Carrier + Tracking Entered - RECOMMENDED
Carrier Only Entered
No Carrier or Tracking Entered
If you do not provide both a Carrier and a Tracking Number,
GiddyUp will not send shipment emails to Shoppers
You need to keep the Shoppers updated with the fulfillment status
No tracking number may result in PayPal holding funds, as they always recommend providing tracking information on each Order
Only .csv files are accepted
Only carriers in our predefined Carriers list are accepted
The customer and product details in the exported file are provided for your reference only. When you re-upload the file, only the shipment status will be updated—any changes made to customer or product information in the file will be ignored