The Returns Portal empowers brands with complete control over the shopper return experience. This guide provides step-by-step setup and customization options.
Enabling the Returns Portal:
To activate the Returns Portal, Brands must contact GiddyUp support from the Platform Support section located on the left-hand side of the scene, to enable it for each product. Once enabled, Brands gain access to a range of customization features.
Return Options:
Choose between requiring Products to be sent back for processing returns or opting for automatic refunds upon return submission.
Return Window:
Set the return window from 0 to 90 days, with the default set to 30 days, catering to varying return policies.
Return windows can be manually overridden on individual orders, providing flexibility to accommodate special cases for shoppers.
**Contact GiddyUp Support to enable these features and return window.**
Return Policy Customization:
Define return policies directly on the landing page, offering transparency to Shoppers.
Toggle the visibility of the Returns Portal on the "return" footer of landing pages for access.
Return Reasons:
Predefined reasons include:
Item Not As Directed
Shipping or Order Issue
Incorrect Size or Color
Discomfort When Using
Didn't See Results
Other
Add Customize return reasons and change their display order as they appear in the drop-down menu to shoppers.
RMA Number:
Optionally use RMA numbers, with the same format as the customer's order number (without prefix values), for enhanced tracking.
