Integrations
New Shopify Integration (Beta)
Weâre excited to announce the GiddyUp Shopify App, which is now in beta testing! This powerful integration connects the GiddyUp Platform directly to your Shopify store, giving you full flexibility to manage orders in a single location.
With the Shopify App:
View All GiddyUp Orders in Shopify: Every GiddyUp order is automatically synced to Shopify, so you can see order details, taxes, refunds, and returns alongside your existing Shopify orders
Leverage Shopify Analytics & Apps: You can take advantage of Shopifyâs analytics tools, reporting dashboards, and available Shopify apps to drive deeper insights and enhanced automation
Flexible Fulfillment Options: You decide how orders are fulfilled.
Directly in Shopify (Shopify Fulfillment or any 3rd-party Shopify integrations)
Through GiddyUp fulfillment partners
Or a hybrid model combining both
Why This Matters:
This integration bridges the gap between GiddyUp and Shopify, making it easier to centralize your operations, streamline fulfillment, and unlock the power of Shopifyâs ecosystem without changing your GiddyUp workflows.
đââď¸ Interested in joining the beta? Contact GiddyUp customer support to get early access and set up your Shopify connection.
Order Management & Fulfillment
Replacement Orders
Weâve introduced Replacement Orders, making it easier for your support teams to resend items to shoppers when something goes wrong, without issuing refunds or charging the shopper again. It improves both operational efficiency and the shopper experience.
With Replacement Orders:
$0 Replacement Orders can be issued from an existing fulfilled order
No network commission or CPA is charged on replacement orders
The original shipping address is pre-filled, with the option to update it if needed
You can select which items to include in the replacement
Replacement orders are clearly linked to the original order for easy tracking
Shoppers receive email notifications when replacement items are added and when they ship
Coming soon: Youâll also be able to modify unfulfilled orders directly (some limitations apply), giving you even more flexibility before an order ships.
You can find the original order from the replacement.
You can see all replacement orders under the original order.
Enhanced Order Search & Filters
Weâve made it easier to find Orders. You can now search by Order ID, Email, Phone, Customer Name, or Address for faster lookups.
Faster Load Times
The Order List and Order Details screens now load significantly faster, especially for Brands with high order volume.
Shipping Date Added to Order Details
Weâve updated the Order Detail view to display the shipping date for each shipment associated with an order, which helps support teams quickly confirm when an order shipped without navigating to external tools.
Improved Dispute Visibility
When a dispute is lost, the original dispute reason (e.g., âProduct Unacceptableâ) is now visible on the Order page and in refund details, giving you more transparency.
Also, if a PayPal dispute is lost, we will automatically attempt to cancel the Order if itâs not yet shipped so it doesnât accidentally get fulfilled.
Refunds on Orders > 180 Days
Most payment gateways have a max refund period of 180 days. This restriction is now reflected in the platform. If a payment isnât refundable when the order is over 180 days old, the refund option will be disabled with a tooltip to explain why.
Disabled âActionsâ for Processing Orders
To prevent unexpected issues, the Actions button on the Order Detail page is now disabled when an order is in the âProcessingâ state. The button reactivates automatically when the order status changes.
Manual Fulfillment Options
Weâve introduced the ability for you to manually fulfill Orders:
You can manually update a single Order with fulfillment details. This is helpful in case there are any one-off manual shipments, technical issues, typos, etc.
Brands needing to manually ship multiple Orders can add a new âManual Fulfillmentâ Warehouse that allows them to bulk ship Orders inside the Platform using a friendly UI or via file upload
Flexible Order IDs
You can now choose to pass a default prefix, custom prefix, or no prefix to your fulfillment providers.
Amazon MCF Shipping Controls
You can now control which countries are eligible for shipping from Amazon MCF warehouses.
Error Messaging for Inactive Fulfillment Connections
If a fulfillment connection becomes inactive and orders cannot be fulfilled, Brand Admins now receive a daily email alert warning them of the problem. When they login to the Platform, they will see an âError Connectingâ status, along with a red âFix Issuesâ button.
Note that orders will continue to be processed and once the error is resolved we can resend all outstanding orders to fulfillment.
Brand Management & Reporting
Manage Your Own Privacy Policy & Terms of Use
Ownership of Privacy Policies and Terms of Use has shifted from GiddyUp to you, enabling greater flexibility and legal compliance.
You can now:
Enter and manage your own Privacy Policy directly in the Platform (or use the default)
Select from one of three platform-provided Terms of Use templates based on product type: Physical, Nutraceutical, or Medical.
New Terms and Privacy Policies took effect on January 7, 2026.
New Sales Overview Report
A new Sales Overview report provides you with a high-level summary of sales and transaction fees. Located in the Accounting section, it includes key metrics like order volume, CPA, total sales, taxes, transaction fees, net sales and balance offset adjustment, helping you quickly understand your high level financials at a glance.
New Stripe Payout Detail Report
You can now get a clear view of your Stripe split pay activity with the new Stripe Payout Detail report. You can quickly reconcile payouts by seeing exactly which transactions are included in each Stripe payout in their local currency.
International Brands Can Now Edit Stored Payment Methods
International brands now have the ability to modify their stored payment method directly from the Platform.
Checkout & Shopper Experience
Revamped PayPal Checkout (U.S. Shoppers)
Weâve upgraded the PayPal checkout experience for shoppers in the U.S. to reduce friction and increase conversion rates. Shoppers now remain within PayPal checkout to enter shipping info and complete their purchase. This eliminates an entire step in the checkout flow, since shoppers no longer have to return to GiddyUp to complete their purchase.
Additionally, if the shopper has the PayPal app installed, shoppers will automatically be redirected to the PayPal app for an even faster, more native checkout experience.
No Changes for International Shoppers
Shoppers outside the U.S. will continue to see the standard PayPal checkout flow. As PayPal rolls out support for additional countries, weâll expand this experience accordingly.
Original PayPal Checkout Flow
New PayPal Checkout Flow
PayPal Pay Later Messaging in Checkout
Shoppers now see PayPal Pay Later messaging directly under Express Checkout buttons. This is another tactic to help improve conversion rates and break the transaction down into smaller payments for the Shopper.
Note:
Shoppers will only see this in regions where the Brand is also based. For example:
Shoppers in USA will see this messaging if Brand is based in USA
Shoppers in CAN would not see the messaging if Brand is based in USA
Any changes to the cart value will automatically be reflected here (upsells, shipping, tax, etc)
Upgraded to Stripe Express Checkout Element
Weâve migrated to Stripeâs new Express Checkout Element, ensuring smooth support for Apple Pay, Google Pay, and additional payment methods in the future. This upgrade provides a more reliable checkout experience.
Previous
Current