It's important to be aware that while managing returns, you will not have the capability to generate a return label for the shopper. In the event that you wish to provide the shopper with a prepaid return shipping label, we highly recommend doing so directly from your fulfillment service (GUF excluded) or through reputable carriers such as USPS, UPS, FedEx, and others.
Brands can manage returns on the Platform, from the Order Details page. For detailed directions on how to manage this process, please refer to our "Initiate a Return" article available here.
*GiddyUp is not responsible for costs related to return shipping.