What you're enabling
Turning this setting on allows authorized users to send $0 product samples to partners, such as affiliates, publishers, and content creators, without any card processing, commission, or platform fees. Samples ship through your existing warehouse and 3PL setup and are excluded from your performance reporting, so they never distort your metrics. For the full picture of why this is worth turning on, see Sample Orders: A Faster, Zero-Cost Way to Get Your Products Into the Right Hands.
Who can do this
The Sample Orders toggle is available to Brand Admin roles by default. If you're not sure whether your account has this permission, check with whoever manages user roles for your brand on GiddyUp.
Steps to enable it
Log in to the GiddyUp platform.
Go to Settings→Support & Returns.
Locate the Sample Orders section.
Switch the toggle to On.
Save your changes.
That's it, no approval step, no waiting period. The setting takes effect immediately.
What happens next
Once enabled, authorized users can begin creating sample orders for your brand's products. If you haven't already, take a look at our companion guide on how to create a sample order for the full step-by-step process, including how to select a warehouse, add items, and set a shipment notification email.
If you'd like to turn Sample Orders off at any time, return to the same Settings screen and switch the toggle back to Off.