Connecting Gorgias to the GiddyUp Platform allows your support team to manage shopper inquiries directly within Gorgias, with order data flowing through from GiddyUp.
Before You Start
You'll need three things from your Gorgias account before connecting:
Username — the email address associated with your Gorgias account
API Token — found in your Gorgias API settings
Organization Name — the subdomain of your Gorgias account (the part before
.gorgias.com, all lowercase)
To find your API Token and Username, navigate to:
https://xxx.gorgias.com/app/settings/api — replacing xxx with your organization's name.
Step-by-Step: Connecting Gorgias
Step 1 — Navigate to Integrations
Log in to the GiddyUp Platform and go to Settings → Integrations. Scroll to the Shopper Support section and click Connect next to Gorgias.
Step 2 — Enter Your Credentials
Fill in the following fields:
User Name — your Gorgias account email address
Organization Name — your Gorgias subdomain, all lowercase (e.g.
audienhearing)API Token — copied from your Gorgias API settings page
Step 3 — Save
Click Save to complete the connection. Your Gorgias integration is now active.
Need Help?
For issues with the Gorgias integration on the GiddyUp Platform, contact Platform Support via the Support tab. For questions about Gorgias settings or ticket management, reach out to Gorgias Support directly.